Shipping & Returns

Shipping

For now, I only ship to Europe but I’m working hard on making worldwide shipping available ! Thank you for your patience and be sure to subscribe to Fontennoy Newsletter to be kept informed.
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Your ready-to-ship order will be dispatched within 2-3 working days. For made-to-order & bespoke pieces, please allow 35 working days before your order can be shipped.

I work with Colissimo to ensure your order will arrive safely and as soon as possible.

If you experience any issues, please do contact me at contact@fontennoy.fr

Please be aware that you may need to pay custom charges/taxes when you receive your order. Fontennoy cannot be held responsible for any charges incurred when importing items into your country.

Returns

Everyone makes mistakes ! If you need to change your shipping address, please let me know as soon as possible.

Every piece is carefully handcrafted and packed to ensure you will love it and wear it for a longtime. If for some reason you would like to return or exchange an item, please send me an email to start the return process at contact@fontennoy.fr

Make sure to read the following before returning any piece.

I do not accept returns or exchanges on earrings for hygiene reasons, nor do I accept returns of any bespoke pieces.
Any items that display damage that is deemed to be a direct result of wear or accidental damage will not be accepted as faulty.
You have 14 days to make the return or the exchange once you have received your order.
Please send me your item back in its original package and condition, unworn. Please note that the product must be in perfect conditions and the original labels need to be included. Be also aware that I cannot be responsible for any goods lost in transit.
The customer is responsible for return shipping costs.
Once I've received the returned item and confirmed the condition, I'll process the refund and get in touch with you.
I cannot process a refund for any lost parcel.